About us Staff Laura Hartland · Managing referrals and appointments · Liaising with the rest of the team to ensure the effective running of the charity Laura began working at First Steps ED in July 2019, having volunteered as a Befriender for a year previously. Laura has a BSc in Psychology and is currently completing her MSc in Counselling and Psychotherapy. Laura is completing her counselling placement with First Steps ED as part of her MSc course, specialising in the person-centred approach. She also continues to volunteer as a Befriender. Laura has past experience as a Support Worker supporting individuals with a range of mental health issues, including Emotionally-Unstable Personality Disorder, Generalized Anxiety, eating difficulties, substance misuse and schizophrenia. Laura has previously struggled with her own eating difficulties and is passionate about working to help others overcome theirs.