About us Trustees Mark Thomas Mark Thomas is Trustee with portfolio for Customer Care, Families and Lived Experience. Mark's background with First Steps is very much as an expert by experience having cared for a family member impacted by Eating Disorders and first came to us for support for his loved one and his whole family. Mark has lived experience and ensures that our services and support remains compassionate and relevant to a whole family approach. Professionally, Mark has a wealth of experience in Manufacturing and is Operations Director for a luxury goods and jewellery producer in Birmingham. Highly skilled in Negotiation, Budgeting, Stock Control, Business Planning, and Change Management, he has led large departments and managed multiple sites for both brands and generic product. A natural leader, who is strategically astute, commercially focused and extremely customer oriented, with a proven track record in initiating and managing change in order to produce exceptional results. Mark brings his practical and focused hands-on approach to our Trustee Board, Staff and Volunteers and brings his unique perspective to our work inspiring and enthusing the team members to create a ‘one team’ approach.